Production /Operations Plan
How will you guarantee your product or service delivery to customers? ‘Operations’ is the general name given to all the activities required to implement your plan and produce a product or service for your customers. It is possible that you may even find someone else to make, sell and deliver your product. Whatever your business model, this section of the plan should leave the reader in no doubt on the following:
How it is made/delivered;
The experience you have with the process;
What equipment you have;
What equipment you need (this should tie in with your financials later);
Drawings of the production process, showing raw materials and finished goods. (Pictures are very effective communication tools and add clarity for the reader);
How you will assure quality;
The proposed numbers you will employ and any training needs;
Where will you source supplies.
If you have a lot of detail, put this in an appendix. Don’t dwell on lists of equipment, rather the type and function of the equipment you are buying. Describe your manufacturing environment and how it differs from the competition.
Management and Organisation Structure
As you personally are one of the critical success factors of the business, readers of the business plan will want to know about you and your team. You should describe how your business will be organised and managed.
If you are going to set up your business as a sole trader*, state this and provide a summary of your skills and experience to establish you as a credible business owner and manager. If you are planning to set up as a company, or establish your business into a larger company with a management team, you need to provide greater detail on the organisational structure for the business. Ideally, you should include details of any professional advice or supports you plan to avail of to support you in developing the business.
- Options for different forms of business entities will be dealt with in a later article
This article is one of a three part series on the structure of a business plan. For more information, contact the Galway County & City Enterprise Board on 091-565269. Our Business Management Programme is designed around completing a detailed and robust plan for both start-ups and growing businesses. Log onto http://www.galwayenterprise.ie and click on our resources page to access a business plan template and guide. Enterprise Boards offer many supports to start up and established businesses employing less than ten people.