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Galway Independent


Ulster Bank branches to close next month

Wednesday, 17th May, 2017 1:01am

Next month sees the closure of two of Ulster Bank’s branches in Galway.

As part of the nationwide closure of 22 banks, the branches in Newcastle and Briarhill will close on Friday 16 June.

Customers who currently have their account in Briarhill or Newcastle will be transferred to Eyre Square.

The bank’s Eyre Square branch will be their only remaining City Centre based branch, however the branch in Liosban Industrial Estate will also remain open.

In a statement to the Galway Independent, the bank declined to reveal exact redundancy figures but said all will be “volunteer-led”.

The bank has outlined that, across the 22 closing branches, an average of 150 customers used the banks each week, 30 per day.

Last year, 62 per cent of Ulster Bank customer interactions were digital, compared to 10 per cent in branches.

Ulster Bank Chief Executive Gerry Mallon said that, “Closing a branch is a difficult decision which we do not take lightly, and our branch network remains an important part of how we serve our customers.

“However, the role of the branch continues to move toward advice and away from day-to-day transactions, with only 10% of our customer interactions now happening in branch.”

He added, “The way in which our customers bank with us is changing radically and rapidly. In 2016, 62% of customer interactions were digital.

“We saw a 22% increase in active users of our mobile app and our ‘Get Cash’ facility was used over 2,000 times a week.”

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