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Written by Administrator   
Wednesday, 25 July 2007
Few amongst us won’t have been struck down by IVR at one time or another. It’s not a viral infection – IVR stands for interactive voice response – the system used by companies when you phone customer services, which allows you to interact with a computer whilst preventing you from interacting with their staff.  

Having spoken to a series of automated drones the caller usually ends up disconnected, or a gibbering mental wreck. But with the right know-how, the crafty caller can avoid this automated maze. 

In the States, one website has listed 500 companies and the ways to leapfrog their IVR to reach the Holy Grail i.e. a real person. Sometimes these instructions are as simple as say ‘agent’ at each prompt or press * at each prompt. 

Although these are instructions for American companies, some of them could work on Irish IVR systems too. This could be your chance to escape touch tone hell, provided you don’t mind a bit of experimentation and the prospect of people staring at you as you strain your fingers pressing 000 rapidly and repeatedly.


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